Last updated: 9-Aug-26
Our terms set out the basic rules that apply to purchases from the store. They cover topics such as order conditions, responsibilities and how we handle enquiries. For full details and any legal provisions, please review the full Terms & Conditions available on the site or contact customer care if you have questions about a specific order.
Overview
These Terms & Conditions govern access to and use of texela Store, including purchases made through this website. By using the site, customers agree to use it lawfully and provide accurate contact, billing and delivery information.
Independent Retailer
texela Store is an independent online retailer. Product and brand names are used only to identify items offered for sale and do not imply that we are an official brand website, manufacturer or authorized representative unless a product page expressly states otherwise.
Eligibility and Website Use
Customers must have legal capacity to place an order and may not misuse the website, interfere with its operation, attempt unauthorized access or use store content for unlawful activity.
Products, Availability and Pricing
We aim to present accurate descriptions, images, ingredients or materials, availability and pricing. Display settings and packaging updates may cause minor differences. Prices are shown in CAD unless stated otherwise. We may correct an error before accepting an order.
Orders and Acceptance
An order confirmation acknowledges receipt but does not guarantee acceptance. An order is accepted when it enters fulfilment or is otherwise confirmed as accepted. We may cancel or refund an order affected by unavailable stock, pricing or listing errors, invalid delivery information, payment failure or suspected fraud.
Payment and Verification
Customers are responsible for providing accurate billing information and reviewing the order details and total before submitting an order.
Shipping and Delivery
Orders are normally prepared within 1-3 business days. Delivery dates are estimates and are not guaranteed. Full details appear in our Shipping & Delivery Policy.
Returns and Refunds
Eligible return requests must be made within 30 days after delivery and follow our Refund & Returns Policy. Statutory consumer rights remain unaffected.
Store Offers
If the store presents a specific offer, the terms displayed with that offer govern its eligibility and conditions.
Intellectual Property
Store text, graphics, layout and other original content may not be copied, republished or commercially reused without permission, except where permitted by law. Third-party trademarks remain the property of their respective owners.
Third-Party Services
The website may rely on third-party services necessary to operate the store or fulfil orders. Applicable third-party terms may govern a customer’s direct interaction with those services.
Disclaimers
To the extent permitted by law, the website and products are provided based on the information available at the time of sale. We do not exclude warranties or remedies that cannot legally be excluded.
Limitation of Liability
To the extent permitted by law, texela Store is not responsible for indirect or consequential loss arising from website interruption, third-party services or misuse of a product. Nothing in these terms limits liability that cannot legally be limited.
Consumer Rights and Applicable Law
These terms operate subject to applicable Canadian and United States consumer-protection laws. Mandatory rights in a customer’s province, state or country take priority where they apply.
Changes to These Terms
We may update these terms to reflect operational, legal or service changes. The revised date shown above identifies the current version.
Contact
Email: [email protected]
Phone: +1 5195550148
Address: 1392 Main St, London, ON, N6A 1G8, Canada