Last updated: 9-Aug-26
Shipping information explains how orders are processed, carrier options and expectations for delivery. Transit times and available services vary by destination and by the items ordered. For specifics about processing windows, shipping methods, and any region-specific considerations, refer to the Shipping section on the site or get in touch with customer care for guidance.
Shipping Destinations
texela Store primarily serves customers in Canada and the United States. The checkout page confirms whether an address is currently eligible for delivery.
Order Processing
Orders are normally prepared within 1-3 business days after payment and address verification. Processing time is separate from carrier transit time and may be longer during weekends, holidays, unusually high order volume or verification delays.
Estimated Transit Times
- Canada: approximately 3-7 business days after dispatch.
- United States: approximately 5-10 business days after dispatch.
These delivery windows are estimates, not guarantees. Weather, carrier disruptions, customs review, remote destinations and other events outside our control may cause delays.
Shipping Charges
Available shipping methods and charges are displayed before an order is submitted. Any free-shipping offer applies only when its stated eligibility conditions are met.
Shipment Questions
Contact [email protected] with the order number if assistance is needed with a shipment after dispatch.
Address Accuracy and Changes
Customers must provide a complete and accurate delivery address. Contact [email protected] immediately if a correction is required; changes cannot be guaranteed after processing or dispatch. Additional delivery costs caused by an incorrect address may be the customer’s responsibility where permitted by law.
Multiple Packages
Where an order is delivered in more than one package, customers may contact support with the order number if assistance is required.
Customs, Duties and Taxes
Cross-border orders may be subject to customs processing, duties or taxes not included in the product price or shipping charge unless checkout states otherwise. Responsibility is determined by the destination’s applicable rules.
Delayed, Lost or Damaged Packages
Contact [email protected] if a shipment is substantially delayed, missing or arrives damaged. Include the order number and photographs when damage is visible so we can review the issue and explain the available next steps.
Contact
Email: [email protected]
Phone: +1 5195550148
Address: 1392 Main St, London, ON, N6A 1G8, Canada