Last updated: 9-Aug-26
We collect the personal information needed to process and ship orders and to provide customer support. Information is used only for legitimate business purposes such as order fulfillment and service communications. We take steps to protect customer data; please consult the Privacy Policy on the site for details about data handling, choices, and rights.
Scope
This Privacy Policy explains how texela Store handles personal information when customers browse the website, contact support or place an order.
Information We Collect
- Contact information: name, email address, telephone number and communications customers provide.
- Order information: products, billing and shipping addresses, returns and transaction-related information needed to administer an order.
- Website information: technical information generated when the website is used where applicable.
- Support information: order numbers, photographs and other details customers provide when requesting assistance.
Sources of Information
Information may be received directly from customers, through the operation of the website, and from service providers needed to operate the store or fulfil an order.
How We Use Information
Information may be used to operate the store, process and deliver orders, respond to support requests, communicate about transactions, maintain security, comply with law and establish or defend legal claims.
Cookies and Similar Technologies
The website may use cookies or similar technologies needed for shopping-cart functions, preferences, security or other website operation. Browser controls may limit cookies, but doing so can affect website functionality.
Checkout Information
Customers should provide sensitive payment information only through the store’s checkout process and should not send complete payment-card details through ordinary support communications.
How Information Is Disclosed
Necessary information may be disclosed to service providers required to operate the website, administer orders or provide support, and when required to comply with law, protect rights or address security concerns.
Cross-Border Processing
Service providers may process information outside a customer’s province, state or country. Information may therefore be subject to the laws of another jurisdiction, with safeguards used where required by applicable law.
Data Retention
Information is kept only as long as reasonably necessary for orders, support, fraud prevention, tax and accounting obligations, dispute resolution and other legal requirements. Retention periods vary according to the type and purpose of the information.
Security
We use reasonable administrative, technical and organizational measures designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
Privacy Rights and Choices
Depending on applicable law, customers may request access, correction, deletion or portability of personal information, withdraw consent, object to or restrict certain processing, or opt out of eligible marketing or data-sharing activity. Identity verification may be required before a request is completed.
Communications
We may send communications needed to respond to inquiries or administer an order. Any optional communications, if offered, are handled subject to applicable law.
Children’s Privacy
The store is not directed to children below the age at which they may independently consent to online data processing, and we do not knowingly collect their personal information without appropriate authorization.
Policy Updates
We may update this policy to reflect operational, technology or legal changes. The revised date above identifies the current version.
Contact
Email: [email protected]
Phone: +1 5195550148
Address: 1392 Main St, London, ON, N6A 1G8, Canada