Last updated: 9-Aug-26
Returns and refunds are handled in accordance with the store’s return rules. Generally, returns are accepted for items that are unused and in original packaging; returned goods are inspected before a refund is processed. For details about how to initiate a return, what qualifies, and any applicable processing timelines, please see the Returns & Refunds section or contact customer care.
Return Window
Eligible return requests must be submitted within 30 days from the date of delivery.
Eligibility
To qualify, an item must be new, unused and in resalable condition, and the original packaging must remain unopened. Proof of purchase and the original order number are required. Missing kit items, missing accessories or opened items do not qualify for a refund.
Non-Returnable Items
Products that do not meet the eligibility requirements above, or products damaged through misuse, improper storage or normal wear, are not returnable, except where an item arrived damaged, defective or incorrect or applicable law requires a remedy.
How to Start a Return
Contact [email protected] before sending an item and include the order number, item name, reason for return and supporting photographs where relevant. Returns sent without authorization or to an address not provided by support may be refused.
Return Shipping
Customers are responsible for return-shipping costs on ordinary eligible returns. texela Store pays reasonable return-shipping costs when an item arrived damaged, defective or incorrect.
Restocking and Original Shipping
We do not charge a restocking fee for approved returns. Original shipping charges are generally non-refundable, except when the return results from our error or applicable law requires otherwise.
Product-Specific Conditions
Products must be returned in their original condition and packaging.
Damaged or Incorrect Items
Contact us promptly with the order number and photographs if an item arrives damaged, defective or incorrect.
Inspection and Refunds
Returned items are inspected after receipt. When approved, the refund is issued to the original payment method. Refund processing may take up to 7 business days from the day we receive the returned package. A bank or payment provider may require additional time before the credit appears.
Exchanges
Contact support to ask whether an exchange is available. The quickest option may be to return an eligible item and place a new order after the return is approved.
Order Changes and Cancellations
Contact support as soon as possible. Changes or cancellations cannot be guaranteed after an order has entered processing or has been dispatched.
Contact
Email: [email protected]
Phone: +1 5195550148
Address: 1392 Main St, London, ON, N6A 1G8, Canada